PostingBee CX
Doing Common Things Uncommonly Well
Holistic Customer Experience (CX) Consulting Services
Holistic CX
With ad prices soaring sky-high due to those tricky algorithms, hospitality businesses want to prioritize Customer Experience (CX) to maximize their resources, save precious time, and get the biggest bang for their buck. It's about protecting your wallet and staying ahead of the game in this wild, competitive arena.
Plus, did you know that it’s 6-7 times more expensive to acquire a new customer than it is to keep a current customer?* Customer experience (CX) isn't just about transactions; it's the entire journey. I believe in a holistic approach to CX, where every touchpoint, from initial interaction to ongoing engagement, is designed to build lasting loyalty and brand advocacy (a.k.a, ongoing, organic, great reviews.)
Pro-tip: From the detailed descriptions of dishes to the vibe of the music playing in your establishment, every single touchpoint shapes the customer experience – whether it's for better or for worse.
Expertise for Exceptional Experiences
With 20+ years of experience working behind the scenes for various brands and businesses, I've gained a comprehensive understanding of customer behavior. This experience includes collecting data for market studies, analyzing demographics and psychographics evaluations, and understanding generational preferences.
I've further enhanced this knowledge with an MBA in Supply Chain. This specialized education and experience provided me with a comprehensive understanding of supply chain dynamics, which has helped me to seamlessly enhance operational processes.
Through combined experience, I've developed a deep understanding of how data can be leveraged to create exceptional customer experiences. Plus, I’m a Virgo so organization and quality assurance is my thing.
Yes, you need it
In today's evolving technological landscape with increasingly savvy customers, exceptional customer experience is no longer a luxury - it's essential for survival and growth. A single negative online review or a seemingly trivial mistakes can translate into thousands of dollars lost due to the need for contingency plans.
Forget the misconception that exceptional customer experience is reserved for high-end establishments. From mom-and-pop shops to local spas, beauty salons, resorts, and breweries – if the experience misses the point, even at everyday businesses, customers simply won't return.
The details truly matter that much.
Instead of waiting to react to problems during customer interactions, why not proactively anticipate potential flaws in your CX process?
What can you expect
Marketing Audit (perceived customer experience)
CX Assessment (both online and on-site)
Written guidelines to be shared with employees
Visual and design readjustments
Events look and feel
Detailed report on suggested improvements related to your CX process
Services available in both English and Portuguese
Why me and my team?
Adriana Giorgetti | Marketing Strategist + Founder
With over two decades of experience in marketing and customer service, complemented by an MBA specializing in Supply Chain, my professional journey has uniquely shaped my desire to enhance customer experiences in the hospitality industry.
Throughout my career, I have encountered challenges that highlight the importance of attention to detail in the hospitality industry. These insights, combined with my own wide-ranging, international and domestic visits to hospitality businesses, have sharpened my attention to detail and my ability to implement solutions that profoundly impact and elevate the entire customer experience.
“The best advertising is done by satisfied customers.”
Philip Kotler
Email me: adriana@postingbee.com
Have a question, idea or challenge?
I would love to help!
